Terms Of Service

Welcome to denlumi.com. This website is operated by MERCO LIMITED under the denlumi brand. These Terms explain the conditions for using the website and related services. Purchase-specific conditions are set out in our Terms Of Purchase, Shipping Policy, and Return Policy.

Using the website

Use the site lawfully and provide accurate information. You must have the legal capacity to enter a purchase contract or appropriate authorization. Do not misuse accounts, upload malicious code, interfere with security, impersonate others, submit fraudulent orders, or infringe another person's rights.

Content and intellectual property

Website text, images, branding, and other materials are owned by or licensed to us or their respective owners. Normal personal shopping use is permitted. Commercial reuse or unauthorized exploitation requires the relevant permission. We do not claim exclusive ownership of third-party technology, patents, or manufacturer content merely because it appears in our store.

Products, availability, and prices

We aim to keep product information accurate, but images, screen colors, packaging, or supplier updates may cause differences. Material errors will be addressed with appropriate notice and remedies. Product availability and checkout options may change. Orders and refunds are handled under the published purchase and return policies.

SHOPLINE and third-party services

The storefront uses SHOPLINE's e-commerce services. Enabled apps, payment providers, carriers, and other suppliers may assist with store operations. Their independent services and linked websites may have separate terms. Contact denlumi for issues with products or orders rather than assuming a platform provider is the seller.

Privacy and communications

Our Privacy Policy explains how personal information is handled. Consent for optional cookies and marketing, where required, is managed separately; merely browsing the site is not treated as blanket consent to every optional processing activity. Order-related messages may be sent to fulfill your purchase and provide service.

Availability and responsibility

We make reasonable efforts to operate the website but cannot promise uninterrupted availability. To the extent permitted by law, we exclude liability for indirect or consequential losses arising from website use. We do not exclude liability for fraud, non-excludable negligence, statutory product guarantees, or any other liability that cannot legally be limited.

Governing law

Subject to mandatory laws that protect consumers in their country of residence, these Terms are governed by the laws of Hong Kong. This provision does not prevent a consumer from exercising non-waivable rights or using a forum available under applicable consumer law.

Updates and contact

We may update these Terms to reflect changes to the store, services, or legal requirements. Material changes will be notified as required by law and will not retrospectively remove rights under an existing purchase. Questions may be sent to service@denlumi.com.

Legal business name: MERCO LIMITED
Business address: RM D07,8/F, KAI TAK FTY BUILDING, NO. 99 KING FUK STREET, SANPOKONG,KOWLOON, HONG KONG,000000
Email: service@denlumi.com
Customer service phone: (+1)2172918657
Company phone: +852 56172126
Business hours: Monday to Friday, 9:00 AM–5:00 PM (EST)