Privacy Policy

This Privacy Policy explains how MERCO LIMITED, trading as denlumi, handles personal information when you visit denlumi.com, make a purchase, or contact us. Our online store uses SHOPLINE as its e-commerce platform. We are responsible for describing our own business practices; SHOPLINE and other service providers may also process information under their applicable terms and privacy notices.

Information we handle

We may collect your name, contact information, delivery and billing addresses, account details, order history, support messages, and information you choose to provide. When you browse, our platform and service providers may receive technical information such as your IP address, browser, device information, pages viewed, and cookie identifiers.

Payment providers process payment credentials needed to complete your purchase. The information visible to us depends on the payment method and integration. Please do not email full card numbers or security codes. Purchasing a product does not by itself mean that we receive health measurements or data generated by that product.

Why we use information

We use information to process orders and payments, arrange delivery, provide customer support, manage returns, maintain accounts, protect against fraud, improve our services, and meet accounting and legal requirements. Marketing messages are sent according to your preferences and applicable consent requirements. You can unsubscribe using the link in a marketing email.

Where a legal basis is required, we rely on performance of a contract, legal obligations, legitimate interests, or consent, as appropriate to the activity and local law.

Service providers and disclosures

We disclose information as necessary to SHOPLINE, enabled apps, payment providers, shipping and fulfillment partners, customer-support providers, and other suppliers supporting our store. Information may also be disclosed to advisers or authorities where required by law, to protect rights, or in connection with a business transfer subject to applicable safeguards.

Advertising and analytics disclosures depend on the tools actually enabled in the store. Where analytics or advertising tools are used, you may exercise applicable consent and opt-out rights by contacting service@denlumi.com. We do not sell personal information for money; disclosures to advertising providers may constitute sharing or a sale under certain local laws, in which case the applicable opt-out rights apply.

Cookies and choices

Essential cookies support functions such as the shopping cart and checkout. Optional cookies may support preferences, analytics, or advertising. Where required, we request consent before optional cookies are used. Where available, use the cookie controls displayed on the website to manage your choices. You may also contact service@denlumi.com to ask about cookie and advertising preferences. Browser controls may also limit cookies, although some features may stop working.

Retention, security, and international processing

We keep personal information for as long as reasonably needed for the purposes above and applicable legal obligations. Order and transaction records are retained to meet applicable tax, accounting, and consumer-protection obligations. Account and support records are retained while needed to provide service, resolve disputes, and protect legal rights. Marketing records are retained according to your preferences and applicable law. We use reasonable safeguards, but no online service can guarantee absolute security.

SHOPLINE and other providers may process information outside your country. Where legally required, appropriate transfer safeguards apply. The processing location depends on the platform and providers supporting the transaction. Contact service@denlumi.com for information about relevant providers and any transfer safeguards applicable to your request.

Your rights and contact

Depending on your location, you may request access, correction, deletion, portability, restriction, or objection, withdraw consent, or opt out of certain advertising disclosures. We may verify your identity and apply legal exceptions. You may also complain to your local data-protection authority. Contact service@denlumi.com for assistance. Our store is not directed to children; a parent or guardian should contact us about suspected improper collection.

We will update this policy when practices change and provide any notice required by law.

Legal business name: MERCO LIMITED
Business address: RM D07,8/F, KAI TAK FTY BUILDING, NO. 99 KING FUK STREET, SANPOKONG,KOWLOON, HONG KONG,000000
Email: service@denlumi.com
Customer service phone: (+1)2172918657
Company phone: +852 56172126
Business hours: Monday to Friday, 9:00 AM–5:00 PM (EST)