Shipping Policy
This Shipping Policy applies to orders placed with denlumi. Processing and transit times are estimates unless an express delivery commitment is stated at checkout.
Processing
Orders normally require 1–3 business days after payment confirmation. During peak periods, allow 2–3 business days. Weekends and public holidays are excluded. Preorders or items requiring special preparation will have additional information on the product page or in order correspondence.
Delivery estimates
- United States standard delivery: 7–10 business days after dispatch.
- Supported international destinations: 7–15 business days after dispatch.
Actual transit time depends on the destination, carrier, customs, weather, and local delivery conditions. We will assist with delays and provide remedies required by law; estimates do not remove our responsibilities to customers.
Destinations
Our intended service regions include the United States, Canada, United Kingdom, European Union countries, Australia, Japan, and selected locations in Asia and the Middle East. Only destinations supported by the store's current shipping configuration can be selected at checkout. Product or carrier restrictions may apply.
Shipping charges
Free standard shipping is available for eligible orders over USD 50. For orders that do not qualify, the available shipping methods and charges are displayed at checkout before payment.
The available method and final shipping charge must be shown before you complete checkout. Promotional shipping offers apply only under their stated conditions.
Tracking and delivery
Where tracking is available, we send the tracking details after dispatch. Allow time for the carrier's first scan. Check your address and contact details before placing an order, and contact service@denlumi.com promptly if they need correction. Changes cannot always be made after fulfillment begins. A signature may be required depending on the carrier and shipment.
International duties and taxes
Unless explicitly included at checkout, import duties, local taxes, and customs handling charges are the customer's responsibility. Customs may require additional information or inspection. We do not understate parcel values or misdescribe products.
Missing, damaged, or returned parcels
Contact service@denlumi.com with your order number and tracking details if delivery is delayed or a parcel is missing. For damage, retain the packaging and provide photos. We will investigate with the carrier and arrange an appropriate resolution. Return or redelivery costs caused by an incorrect address, refusal, or unpaid import fees will be explained before any charge and applied only where lawful. These terms do not limit mandatory consumer rights.
Legal business name: MERCO LIMITED
Business address: RM D07,8/F, KAI TAK FTY BUILDING, NO. 99 KING FUK STREET, SANPOKONG,KOWLOON, HONG KONG,000000
Email: service@denlumi.com
Customer service phone: (+1)2172918657
Company phone: +852 56172126
Business hours: Monday to Friday, 9:00 AM–5:00 PM (EST)